SANGAI MART — REFUND & CANCELLATION POLICY
Last Updated: 12/09/2026
We want customers to have a clear and fair experience when purchasing through Sangai Mart.
Because Sangai Mart offers physical products, digital products, game top-ups, customized products, and local services, refund and cancellation rules may differ by product or service.
1. Order Cancellation
Physical Products
You may request cancellation before the seller has started processing or preparing the order.
Once an order has been dispatched, prepared, customized, or otherwise processed, cancellation may not be possible.
Customized Products
Customized products may not be cancellable once production has started.
Digital Products
Digital products may generally not be cancelled once they have been delivered, downloaded, or accessed, except where required by applicable law or where Sangai Mart approves a refund.
Game Top-Ups
Game top-up orders generally cannot be cancelled once the top-up has been successfully processed or credited to the intended account.
Customers are responsible for providing the correct Game ID, Server ID, or other required information.
2. Eligible Refund Situations
Depending on the product or service, a refund may be considered when:
- You received the wrong product.
- The product is damaged on arrival.
- The product has a verified manufacturing or quality defect.
- A paid order could not be fulfilled.
- A digital product was not successfully delivered due to a confirmed Sangai Mart/system issue.
- A game top-up failed but payment was successfully received and the amount was not credited.
- A refund is otherwise required under applicable law.
3. Non-Refundable or Restricted Purchases
Refunds may generally not be available for:
- Successfully delivered game top-ups
- Successfully delivered digital products
- Downloaded or accessed digital files
- Customized products where production has begun
- Customer-provided incorrect information
- Customer change of mind where the product is otherwise correctly supplied
- Services already completed
- Products damaged through customer misuse
These exclusions are subject to applicable consumer-protection and other legal rights.
4. Damaged or Incorrect Physical Products
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible.
Please provide:
- Order number
- Photographs of the product
- Photographs of packaging where relevant
- Description of the issue
- Any other information reasonably requested
We may ask for additional evidence before approving a replacement or refund.
5. Failed Digital/Game Top-Up
If a game top-up or digital delivery fails, contact us with:
- Order number
- Game/account information used for the order
- Payment reference
- Screenshot or other relevant evidence
We will investigate the transaction.
If the payment was successful but the service was not delivered and the issue cannot be resolved, an applicable refund may be issued.
6. Refund Processing
Approved refunds will normally be processed using the original payment method where technically possible.
The time taken for the amount to appear in your account may depend on the payment provider, bank, card issuer, UPI provider, or other financial institution.
7. Seller-Specific Policies
Some marketplace sellers may have additional return, replacement, or cancellation conditions.
Where a seller-specific policy applies, it should be displayed on the relevant product or service page.
However, seller policies do not remove any rights that customers have under applicable law.
8. Service Cancellation
For photography, videography, editing, printing, design, or other booked services, cancellation terms may depend on:
- Cancellation timing
- Work already completed
- Materials already purchased
- Booking/advance amount
- Service provider terms
Any applicable cancellation charges should be communicated before or at the time of booking where reasonably possible.
9. How to Request a Refund
Contact:
Sangai Mart Refund Support
Email: loitongbammanjit@gmail.com
WhatsApp/Phone: 8837463100
Include your order number and a clear explanation of the issue.
We will review the request and communicate the decision or next steps.
10. Policy Updates
Sangai Mart may update this Refund & Cancellation Policy when necessary.
The latest version will be published on this page.
11. Contact
Sangai Mart
Business Owner: Manjit Loitongbam
Address: Wangoo Naodakhong
Email: loitongbammanjit@gmail,com
Phone/WhatsApp: 8837463100 questions related to refunds and returns.